How to find the location of a lost Huawei phone

How to find the location of a lost Huawei phone

When a Huawei phone is lost, you can try to find the location of the phone by following the steps below:12

Try to log in to your Huawei account with another Huawei phone or computer, enter the “Find Device” function, and select the lost phone to locate it.

If the phone is turned off, you can try to use the “Lost Mode” function, which requires another Huawei device or the web version of Huawei Cloud Space.

After turning on “Lost Mode”, you can set messages, ringtones, etc., so that when the device is turned on, you can use this information to help find the phone.

Call the police and report to the local police in time, and provide the phone’s IMEI number, model and other information so that the police can assist in tracking.

It should be noted that in order to protect personal privacy and security, it is recommended to change the password of the Huawei account immediately after the phone is lost and turn on the “Find My Phone” function. In addition, regularly back up your phone data to Huawei Cloud Space or other cloud disks so that you can restore important information when needed.

Function Introduction

You can leave a message on the lock screen of the lost device so that the finder can contact you and increase the chance of recovering the device.

After turning on the lost device search mode, you can remotely lock and track the lost device. For details, see: After the lost mode is successfully set, the movement trajectory of the lost device in the past 24 hours can be displayed on the search device map

Conditions for using the lost mode function: the lost device needs to be turned on and connected to the Internet, logged in to the Huawei account, and the search device is turned on.

How to set up the lost mode

Method 1:

Log in through the Cloud Space official website (cloud.huawei.com) with the same Huawei account as the lost device, enter the search device page, select the name of the lost device, and click Lost Mode to set it.

Method 2:

Log in through the Huawei Find Device App with the same Huawei account as the lost device, select the name of the lost device in the device list, and click Lost Mode to set it.

If the lost device has not been set with a lock screen password, you need to set a new digital lock screen password to lock the phone when setting the lost mode. This password is different from the Huawei account password, and only 4-16 digits can be set. If the lost device has been set with a lock screen password, there is no need to set a new lock screen password. (Applicable to EMUI5.0 and above).

When setting Lost Mode, the prompt “Waiting to enter Lost Mode” indicates that the lost device is currently powered off or not connected to the network. The setting can be completed after the device is online.

Waiting to enter Lost Mode only supports saving for 15 days. If the lost device has been powered off or not connected to the network for 15 days, Lost Mode needs to be reset after 15 days.

When setting Lost Mode, Notify me after the device is locked by default. When Lost Mode takes effect, you will receive a text message that the device is locked.

How to cancel Lost Mode

Method 1:

After Lost Mode is successfully set, you need to enter the lock screen password to unlock. After unlocking, the device will enter Super Power Saving Mode and exit this mode.

Scenario 1: Before setting Lost Mode, there is a lock screen password on the device

How to cancel Lost Mode: You can only unlock it with the lock screen password already on your device.

Scenario 2: Before setting Lost Mode, there is no lock screen password on the device

How to cancel Lost Mode: You can only unlock it with the digital password you set when setting Lost Mode.

Method 2:

Log in to the official website of Cloud Space (cloud.huawei.com), log in with the same Huawei account as the lost device, enter the Find Device page, click Lost Mode, and select Turn Off Lost Mode to confirm the turn off. By logging in to the official website of Cloud Space to turn off the Lost Mode, the device will remain in the locked screen state, but your messages, contact information, and the movement track of the device in the last 24 hours will be deleted.

Please keep your lock screen password properly. There is no other way to unlock your device or retrieve your lock screen password.

Other functions supported by Find Device Lost Mode

Support setting lock screen information and one-click dialing of the number in the message information

When sending a message, please try to use friendly expressions and leave valid information so that the other party can contact you, for example: Hello, this phone is very important to me. If you are lucky enough to pick it up, I hope you can contact me at any time. Thank you very much! My mobile phone number is: ******.

When setting the Lost Mode, you can set the lock screen information for the lost device. After the Lost Mode is set successfully, your message and contact information will be displayed on the lock screen page of the lost device.

The device supports answering calls in the Lost Mode state.

The device can only dial your reserved mobile phone number with one click when in Lost Mode.

The device does not support the use of NFC when in Lost Mode.

Devices below HarmonyOS 4.0 support shutdown and restart in Lost Mode. Some devices upgraded to HarmonyOS 4.0 and above require the lock screen password to restart the device in Lost Mode. The specific details are subject to the actual operation on the device page.

After Lost Mode is successfully set, the movement trajectory of the lost device in the past 24 hours can be displayed on the device search map

If the lost device has always met the conditions of device power on, network connection, Huawei account login, and device search, it supports automatic positioning reporting, and the reporting time is about once every 10 minutes (due to the network environment, the reporting of positioning may be delayed). The movement trajectory of the lost device in the past 24 hours can be displayed on the device search map, so that you can continue to track the lost device and increase the chance of finding the device.

The blue coordinate stamp in the positioning map interface is the movement trajectory of the lost device after setting Lost Mode. The water drop-shaped blue dot (with a lock mark) is the latest positioning location, and the blue dot in the middle is the straight-line distance between the two. You can click on each coordinate stamp to check the exact time the device was at that location.

After locking your phone using Find Device, change the message on the lost device

Method 1: Change the message on the lost device on the Find Device App

Log in to the Find Device App with the same Huawei account as the lost device, select the name of the lost device in the device list, and modify the message through Lost Mode > Modify Reserved Information.

Method 2: Change the message on the lost device on the Cloud Space official website

Log in to the Cloud Space official website (cloud.huawei.com) on any mobile phone/computer, log in with the same Huawei account as the lost device, enter Find Device and select the name of the lost device, and modify the message through Lost Mode > Modify Reserved Information.

If the device is offline, if the message in Lost Mode is modified, the historical Lost Mode that has been effective will become invalid and will need to wait for the device to be online to take effect again.